Frequently Asked Questions

Logilab ELN Cloud SaaS can be upgraded from Standard to Premium at any time by filling the ‘Update your Plan’ form on the Logilab ELN Pricing Page.

A Logilab ELN Cloud SaaS user is any user that can login to Logilab ELN Cloud SaaS site and exists in User Management module of ELN.

You can add and remove users as your team changes. At the end of each monthly billing cycle (or annual cycle), an invoice will be sent by Agaram for the following month's subscription based on the exact number of users that are active at that time.

Yes! For annual subscriptions, you will be billed for the tier that you have opted for based on when you start your subscription. Annual subscriptions price includes a discount (as against monthly) of 10% depending on the number of users purchased.

Monthly and annual subscriptions are payable by bank transfer to our designated bank account or through wire transfer based on the details provided in the invoice.

The minimum term of service is one month. You can choose to renew on a month-by-month basis, or you can purchase an annual subscription.

Please refer Agaram’s Terms of Service for more information.

If you are not satisfied with Logilab ELN Cloud SaaS product or service, you may opt to cancel the subscription. In that case, please contact us, and we offer a refund within 30 days of payment for monthly and annual subscriptions. Please refer to the refund policy here.

Logilab ELN Lite is a simplified, cost-effective digital solution designed for small labs, academic institutions, startups, and individual researchers. It offers essential functionalities that enable users to manage experiments, document results, and share data efficiently without the complexities of a full-scale ELN (Electronic Lab Notebook) system.

Logilab ELN Lite is ideal for:

• Small academic labs: These labs often do not require the full feature set of an enterprise ELN but can still benefit from an organized digital solution.
• Startups and small biotech companies: New organizations looking to establish a digital workflow without significant financial investment.
• Individual researchers and students: Users who need a basic yet powerful system for managing their lab work but do not require complex regulatory compliance features

Yes, Logilab ELN Lite allows maximum of 10 users to collaborate and share data in real-time for free. This enables lab teams to work together efficiently, with shared access to protocols, results, and experiment notes, ensuring that everyone stays aligned on tasks and progress.

Getting started is quick and hassle-free. Simply visit the registration page, sign up with your email or log in using your Google/Microsoft account, and you can begin using the platform. With pre-configured templates and context-aware help guides, labs can start working within minutes.

Yes, Logilab ELN Lite offers a 30-day free trial with no credit card required. This trial allows labs to explore the platform without upfront costs, hardware expenses, or training fees. For academic research labs and students, the free trial is extended to 90 days, giving them ample time to evaluate the system

Logilab ELN Lite stands out due to its simplicity, affordability, and focus on smaller labs or academic institutions. While offering essential features like basic inventory management, pre-designed templates, and real-time collaboration, it also provides a seamless upgrade path to the full version. This makes it an ideal starting point for labs looking to go digital without a heavy financial investment evaluate the system

Logilab ELN Lite follows industry-standard security protocols to protect your data. It includes features such as role-based access control, encrypted data storage, and secure cloud-based backups (if using the cloud version). This ensures that lab data is safe, secure, and accessible only to authorized users.

Yes, Logilab ELN Lite allows users to export their data in multiple formats, including Excel, CSV, and PDF. This enables labs to maintain control over their data and use it in other systems or for reporting purposes

If you decide not to continue using Logilab ELN Lite after the 30-day free trial (or the 90-day trial for academic labs), you will retain access to your data for a limited period. However, access to advanced features will be restricted. You can upgrade to retain full access and continue using the platform seamlessly.

Yes, annual subscriptions offer up to 10% off, and volume-based discounts are available for larger labs or organizations. These options make it cost-effective for labs to upgrade as their needs grow. For academic - 30% discount on top of annual discounts

Yes, Logilab ELN allows labs to switch between the Standard and Premium tiers as their needs evolve. This flexibility ensures that labs can always access the tools they require without committing to unnecessary features.